Refunds & Returns Policy – Clinova Research

Overview

At Clinova Research, we are committed to maintaining the highest standards of product quality and purity. To support this commitment, we offer a 30-day satisfaction guarantee. If you are not fully satisfied with your purchase, you may initiate a refund request within this timeframe.

Eligibility for Refunds

Due to the sensitive nature of our products, we do not accept returns. However, you may be eligible for a refund under the following conditions:

  • If you received the wrong product or your order arrived damaged, and you provide clear photographic proof.
  • If your order has been stuck in transit with USPS for more than 7 business days without tracking updates and you have filed a missing mail request with USPS.

Timeframe

  • Our 30-day satisfaction guarantee begins on the day your order is delivered.
  • Requests made beyond 30 days are not guaranteed; however, we may review exceptional cases on a case-by-case basis to ensure fair resolution.

Commitment to Customers

Your satisfaction is paramount to us at Clinova Research. While our products are intended exclusively for laboratory research use, we are dedicated to providing a purchasing experience that reflects our commitment to quality, transparency, and customer trust.